Contact Us
OBSERVE: This section outlines all necessary means and legal guidance to contact rollingslots, operating via rollingslotz.com. The content is fully aligned with Australian (AU) regulatory standards as applicable to offshore online gambling services, ensuring transparency, access to support, and the protection of user rights. All timeframes and references herein are valid through 2025.
EXPAND: Australian law requires clear display of operator identity (GBL Solutions N.V.), licensing status, and principal contacts. Users must be informed of response times, dispute avenues, and protections under applicable law. All data provided below also adheres to international industry best practices for online gambling operators. Note that, as rollingslots operates internationally from Curacao-serving AU players-support obligations, response procedures, and complaint escalation criteria are provided in accordance with AU consumer expectations and Curacao licensing mandates.
REFLECT: This page integrates all critical business and legal details, offers clear channels for customer communication, and presents accessible escalation steps, fulfilling both explicit legal requirements and implicit obligations for fairness, transparency, and consumer protection for all AU users of rollingslotz.com.
Contact Methods for AU Users (System 1 Listing with Legal Precision)
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Email Support: For any inquiries or issues, AU customers are encouraged to contact the dedicated email addresses:
- Customer Support: [email protected]
- General Inquiries: [email protected]
- Contact Form: For users preferring web communication, rollingslots provides an online contact form (see below) that securely collects your correspondence for prompt attention.
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Physical Correspondence and Legal Notices:
- Headquarters (Operational/Legal Address for Service of Process): Dr. Henri Fergusonweg 1, Curacao
- Payment Processing & EU Subsidiary: Atho, 6, 1087, Nicosia, Cyprus (Ramtinar Techconsult Limited, registration ΗΕ 412602)
- Live Chat & 24/7 Digital Support: Instant assistance is available at any time directly on rollingslotz.com via live chat. All chat correspondences are logged for regulatory compliance and audit trails.
Customer Support Response Standards and AU Rights (System 2/CCoT Expansion)
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Response Times:
- Email/Web Form: rollingslots aims to reply to all inquiries within one business day. Peak times or complex issues may, per AU standards, be extended to a maximum of 3 business days, consistent with principles of fair dealing.
- Live Chat & Phone: Support is available 24/7 for AU residents, with immediate response prioritized in case of urgent matters or suspected security breaches.
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Complaint Handling and Dispute Resolution:
- All customer complaints (including but not limited to gaming fairness, transactional discrepancies, account management and responsible gambling concerns) are processed under the internal procedures of GBL Solutions N.V. (Curacao registration 155090, active license 8048/JAZ2020-070, prolongated for 2025).
- Unsatisfied with support outcomes? AU users may request escalation to the Antillephone N.V. regulatory body. Contact information will be provided by support upon request for formal ADR (Alternative Dispute Resolution) under Curacao eGaming law. Full documentation must be submitted in English.
- rollingslots commits to maintaining all required records and facilitating resolution without prejudice to Australian consumer law remedies where applicable, with documentation retention through at least the end of 2025.
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User Data and Privacy Protections:
- All contact with support (email, chat, or form) is protected by European Union and Curacao data security standards, with additional compliance considerations for Australian users under local privacy law. Information will not be shared with third parties except as required by law or regulatory obligation.
- Users may request access to or deletion of their correspondence records as allowed under Australian privacy principles, subject to the retention obligations of Antillephone N.V.-licensed platforms.
These safeguards ensure AU customers of rollingslots at rollingslotz.com enjoy full legal protection and clear recourse in case of any dispute, as required by both Curacao licensing and Australian online gambling expectations.
Contact Form (System 1: Semantic HTML Integration)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Operator Identity and Licensing (System 2: Legal Transparency Table)
| Parameter | Details |
|---|---|
| Site Operated As | rollingslots (rollingslotz.com) |
| Operating Company | GBL Solutions N.V., Dr. Henri Fergusonweg 1, Curacao, Company Reg. No. 155090 (N.V.) |
| Payment Processing Subsidiary | Ramtinar Techconsult Limited, Atho, 6, 1087, Nicosia, Cyprus, Reg. No. ΗΕ 412602 |
| Gaming Licenses |
Antillephone N.V. (Government of Curacao):
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| Australian Service Status | rollingslots accepts AU players under offshore license. All interactions comply with AU remote gambling user protections and responsible gambling requirements. |
| Primary Contact Author | Jack Milligan |
Legal Disclaimers and AU Regulatory Protections (System 2/CCoT - Obligatory Clauses)
- Jurisdictional Statement: All services on rollingslotz.com are offered under a Curacao license. Use of this platform by AU residents is subject to compliance with local laws regarding interactive gambling. rollingslots does not promote its services to persons physically present in jurisdictions where online gambling is prohibited.
- Responsible Gambling: If you reside in Australia, you are encouraged to consult national gambling help services should you require support. All contact channels provided here are equipped to handle responsible gambling and self-exclusion requests. For urgent assistance, visit gamblinghelponline.org.au.
- Data Protection & Privacy: By submitting any contact information, you consent to its processing according to the rollingslots privacy policy, based on EU GDPR, Curacao eGaming data law, and, where applicable, the principles of the Australian Privacy Act 1988 (Cth). Records of requests or disputes are retained through 2025 to comply with regulatory requirements.
- Dispute Resolution: Should a complaint not be resolved to your satisfaction internally, AU customers retain the right to escalate unresolved complaints to the Curacao regulator (Antillephone N.V.), and, to the extent permitted, pursue remedies available under applicable Australian laws.
Regional Compliance Note: All information and services provided herein are adapted to comply with Australian consumer protection law and relevant codes of practice for remote gambling service providers as of 2025. For additional details about your rights, or for regulatory guidance, please refer to the Office of the eSafety Commissioner and guidelines issued by the Australian Communications and Media Authority (ACMA).