Privacy Policy

This Privacy Policy is essential to explain how personal data is collected, used, and protected when you interact with rollingslots via the website rollingslotz.com. It applies to all players and visitors using our services and platforms. This policy is effective as of 1 January 2025 and will remain in force unless superseded by an updated version as described below.

Who We Are

OBSERVE: rollingslots (operated exclusively on rollingslotz.com for Australian users) is provided by GBL Solutions N.V., a Naamloze Vennootschap (public limited company) registered in Curacao (Company Registration No. 155090), with a legal address at Dr. Henri Fergusonweg 1, Curacao.
EXPAND: For payment processing, rollingslots collaborates with its wholly owned EU subsidiary, Ramtinar Techconsult Limited (Company No. ΗΕ 412602), Atho, 6, 1087, Nicosia, Cyprus.
REFLECT: All data-related queries are managed according to the applicable laws and best practices. Please contact our designated Data Protection Representative for privacy inquiries:

Email (Support/DPO): [email protected]
Email (General): [email protected]
Legal Address: Dr. Henri Fergusonweg 1, Curacao (GBL Solutions N.V.)
EU Payment Processing Subsidiary: Atho, 6, 1087, Nicosia, Cyprus (Ramtinar Techconsult Limited)

What Personal Data We Collect

OBSERVE: rollingslots, via rollingslotz.com, collects personal and technical information as required to deliver its services in compliance with Australian regulatory expectations.
EXPAND: Data collection covers the following categories, ensuring both operational necessity and regulatory compliance:

Personal Data: Name, date of birth, residential address, email, telephone number, verification documents (KYC/AML).
Technical Data: IP address, device and browser identifiers, log files, access times, geographic location.
Payment Data: Billing address, bank/payment details, transaction history, winnings and withdrawal records.
Behavioral Data: Betting and gaming history, account activity, user preferences, interaction logs, and website navigation.
Cookies & Tracking: Unique identifiers set via cookies, device/browser fingerprints, engagement with marketing communications and application performance.

REFLECT: Certain data is collected automatically via technical means, while other information is provided by you directly for the purpose of registration, verification, and gameplay.

Legal Basis for Processing

OBSERVE: rollingslots must observe Australian and international data privacy requirements, including the Privacy Act 1988 (Cth), Anti-Money Laundering and Counter-Terrorism Financing Act, and related gambling-specific obligations.
EXPAND: Data processing is carried out under the following legal grounds:

User Consent: Explicit consent obtained for marketing communications, use of non-essential cookies, and voluntary promotional participation.
Contract Performance: Processing necessary to deliver casino services (account setup, payments, customer support).
Legal Obligations: Compliance with Know Your Customer (KYC), Anti-Money Laundering/Counter-Terrorism Financing (AML/CTF), tax reporting, regulatory requirements, age and identity verification.
Legitimate Interests: Operational analytics, fraud detection, cyber security, service improvement, prevention of gambling-related harm, and ensuring transactional integrity.

REFLECT: All processing activities are regularly reviewed to ensure they remain proportionate and necessary, in line with AU legal standards and regulatory expectations.

Purpose of Processing

OBSERVE: Data collected is strictly used for clearly defined and legitimate business purposes.
EXPAND: rollingslots processes your personal information on rollingslotz.com for the following reasons:

Service Delivery: Account management, facilitating gameplay, deposits, withdrawals, and awarding prizes.
Regulatory Compliance: Conducting mandatory identity checks, enhancing security, and managing self-exclusion or responsible gambling requests.
Fraud & Risk Prevention: Monitoring and investigating suspicious activities, protecting user accounts, and preventing unauthorised transactions.
Analytics & Service Improvement: Improving website functionality, personalising user experience, analysing aggregate user behaviour and performance.
Marketing (where consented): Sending promotions, bonuses, and targeted offers in accordance with preferences and consent obtained.

REFLECT: No personal data is used for automated decision making that produces legal effects or similarly significant impacts without required human intervention.

Disclosure & Sharing

OBSERVE: Personal information may be disclosed to certain parties where necessary for operations, compliance, or by user consent.
EXPAND: rollingslots shares data exclusively via rollingslotz.com in the following circumstances:

Payment Processors & Financial Partners: Securely sharing necessary payment details for processing deposits and withdrawals through approved international and local partners, including Ramtinar Techconsult Limited (EU payment processing).
Service Providers: Trusted IT, cloud hosting, analytics, security, verification, anti-fraud and support service providers contractually bound to process data only as instructed and with adequate protections.
Regulators & Legal Authorities: Disclosure is made as required by gaming, anti-money laundering, or taxation regulators in Australia and other governing authorities, or where legally compelled (subpoena, court order, etc.).
Affiliates & Advertising Networks: Data may be disclosed only with your explicit consent, limited to marketing, analytics, or cross-promotional purposes, in accordance with AU law.

REFLECT: rollingslots does not sell personal data. All sharing is conducted with strict oversight, subject to contractual controls and regulatory obligations.

International Transfers

OBSERVE: Data processing relies on the infrastructure and legal entities located both within and outside Australia, notably in Curacao and Cyprus for operational and payment reasons.
EXPAND: Where data is transferred internationally (e.g., EU/EEA, Curacao), rollingslots ensures adequate protections are in place. These include:

Contractual Protections: Use of Standard Contractual Clauses (SCCs) or equivalent instruments, consistent with regulatory frameworks accepted in Australia.
Technical Safeguards: Encryption during all cross-border data transmissions, restricted access protocols, and infrastructure resilience checks.
Organisational Controls: Staff training, data access logs, and strict oversight of all inter-company and third-party transfers.

REFLECT: All international transfers are continually reassessed to ensure compliance with Australian privacy law and international best practice.
Regional Compliance Note: Data may flow to Curacao (GBL Solutions N.V. headquarters) and Cyprus (Ramtinar Techconsult Limited), subject to relevant safeguards.

Data Retention

OBSERVE: rollingslots ensures data is retained only for as long as required by law or business necessity.
EXPAND:

Personal & Account Data: Retained for a maximum of five (5) years following closure of your account, except when further retention is required to resolve disputes, comply with statutory obligations, or defend legal claims.
Transaction & Financial Data: Maintained for at least five (5) years from the date of transaction or account deactivation, in line with AML/CTF requirements and gaming authority regulations.
Marketing Data: Removed within thirty (30) days of consent withdrawal unless needed to resolve pending requests.
Cookies & Tracking Data: Retained per cookie lifespans (see Cookies section), with session cookies expiring at logout and persistent/third-party cookies limited to two (2) years.

REFLECT: Data is securely deleted or anonymised at the end of the retention period unless legal requirements mandate extension. Users can request earlier deletion in certain cases (see Your Rights).

Your Rights

OBSERVE: Under Australian privacy law, you have robust rights regarding your personal data processed by rollingslots via rollingslotz.com.
EXPAND:

Access: Request access to the personal data we hold about you, including copies of relevant records.
Correction: Update or rectify inaccurate or incomplete personal data without undue delay.
Deletion: Request deletion of your data, subject to statutory exceptions (such as ongoing legal, anti-fraud, or regulatory requirements).
Restriction: Obtain a restriction on processing in specific circumstances (e.g., contested accuracy, pending objection resolution).
Objection: Object to processing for direct marketing purposes at any time or for other purposes where processing is based on legitimate interests.
Data Portability: Receive a copy of your data in a commonly used, machine-readable format or request its transfer to a nominated third party.
Withdraw Consent: Withdraw consent for marketing communications and use of optional cookies at any time, without affecting the lawfulness of processing prior to withdrawal.

REFLECT: To exercise these rights, contact our Data Protection Representative as set out in the Complaints & Contacts section.

Cookies & Tracking Technologies

OBSERVE: rollingslots sets cookies and similar tracking technologies via rollingslotz.com to enable core website functions and enhance user experience.
EXPAND:

Session Cookies: Enable essential operations like login authentication and are deleted when you close your browser.
Persistent Cookies: Remain on your device up to two (2) years or until you manually delete them, storing preferences and login states.
Third-Party Cookies: Used for analytics, advertising, and social media integration, implemented only with your consent in compliance with AU law.

Cookie Management: You can manage cookies via browser settings or, where available, through your account dashboard on rollingslotz.com. Blocking some cookies may impact the website's performance.

Data Security

OBSERVE: Protecting your personal data is a top priority at rollingslots, and all information on rollingslotz.com is safeguarded per highest industry and AU regulatory standards.
EXPAND: Security measures include:

Technical Protections: SSL encryption for all data transmissions, secure data storage with advanced cryptography, and intrusion detection systems.
Access Controls: Role-based staff access, strong user authentication, detailed logging and regular access reviews.
Organisational Safeguards: Staff background checks, mandatory data protection training, and incident response policies.
Audits & Assessments: Frequent internal and third-party audits, vulnerability assessments, and regular security protocol updates.

REFLECT: Despite best efforts, transmission of data via the Internet is not entirely risk-free. Users are encouraged to use strong passwords and keep credentials confidential. rollingslots will promptly notify affected persons in compliance with AU breach notification laws should any qualifying data incident occur.

Complaints & Contacts

OBSERVE: If you believe your privacy rights have been infringed or you wish to raise a data protection query, rollingslots provides accessible contact routes.
EXPAND:

Email (Support/DPO): [email protected]
Email (General): [email protected]
Postal Address: Dr. Henri Fergusonweg 1, Curacao (GBL Solutions N.V.)

Complaint Procedure: Submit your concern or request with supporting details to the above contacts. We will acknowledge receipt within seven (7) days and aim to resolve all privacy issues within thirty (30) days. If dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au) or the relevant data protection authority in your jurisdiction.
REFLECT: We strive for transparent, fair, and timely resolution of all privacy issues in compliance with Australian law.

Updates

OBSERVE: rollingslots will modify this Privacy Policy on rollingslotz.com as required by changes to law or business operations.
EXPAND: All significant changes will be notified via pop-up notice on rollingslotz.com or by direct communication to registered users before the update takes effect.
REFLECT: Please review this page periodically to stay informed. The last revision of this policy was made on 1 January 2025.